Standard shipping fee is $15.
We will confirm your order and process within 3 days. We then notify you of delivery details. Please allow between 2 to 5 days for your order to arrive, although with Covid-19 restrictions in place this could be longer. All orders are sent via Express Post with signatures given on despatch and required on delivery to ensure safe delivery to you. May we suggest that a Post Office box or work place address be used if you will not be at home to receive and sign for your purchase.
We do not accept responsibility for parcels that are misplaced after they have been delivered to the designated address and signed for.
We are unable to redirect order once items have been dispatched.
If you provide an email address when purchasing, we will provide you with a delivery notification and a tracking number.
All international orders are forwarded by Registered Airmail with a signature required on delivery. Please allow 5 to 15 days for delivery, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances (extreme weather conditions, strikes, Covid-19 restrictions etc).
Please note that all shipments outside of Australia may be subject to Import Duty/Tax/VAT which are levied once a shipment reaches a purchaser’s country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance in the purchasers country must be paid for by the recipient of the parcel. Such charges are not included in the purchase price of Elizabeth V sleepwear. We will not be responsible for the payment of any Import Duty/Tax/VAT under any circumstances.
We are not able to offer a refund for returned goods when those returned goods are because the customer wishes to avoid paying any customs duties imposed.
Therefore, when ordering Elizabeth V sleepwear you agree to pay any Import Duty/Tax/VAT which may be imposed by the customers country’s government. If the customer refuses to pay any Import Duty/Tax/VAT imposed and thereby prevent delivery of their order, the customer will remain liable for the purchase price of the product/s and any Import Duty/Tax/VAT or penalty imposed by their government.
Each country has different policies on when custom duty may be applied. Some countries only charge custom duties when the value of an item purchased overseas is over a certain amount. Therefore, we ask that you contact your local customs/import/mail departments for rates that maybe applied BEFORE you place an order to avoid any surprises.
We are also not responsible for any delays caused by destination customs clearance procedures.
Flat rate cost of AUD$20.00.
UK and Europe, USA, Asia
Flat rate cost of AUD$30.00
Prices do not include duties and customs charges payable in countries of delivery.
We do not accept responsibility for parcels that are misplaced after they have been delivered to the designated addresses and signed for.
In compliance with Australian export regulations, we declare all items ordered as merchandise and state their actual value. These export regulations include items ordered as gifts.